Warranty
LIMITED WARRANTY
VICTOR LIMITED WARRANTY ("Warranty") - For Product Categories Listed in Chart Below (as applicable, "Product").
Before returning your Product for service under this Warranty, please read the instruction manual carefully and visit our website at www.victoraudio.com for product updates and extended support documentation (e.g., Frequently Asked Questions, Common Troubleshooting Guides, etc.). If you are still having trouble with your Product, please contact Victor’s Customer Support at (866) 411-6292.
Subject to the terms and conditions herein, Naxa Electronics, Inc. (hereinafter called "Naxa", “Victor”, “Victor Audio”, “We”, or “Us”) warrants to the ORIGINAL PURCHASER of the Product ("Customer") that the Product will be free from defects in material or workmanship under normal, non-commercial use ("Defects") for the applicable Warranty Period listed below.
Warranty Period encompasses separate “Coverage Periods” for Parts and Labor as listed in the table below. Each Coverage Period begins from the original date of Customer purchase. If Customer returns a defective Product (or any component thereof) during the applicable Coverage Period, Victor will, at its option: (1) repair the Product (or any component thereof) or; (2) replace the Product (or any component thereof) with a new or refurbished Product (or any component thereof), in either case free of charge to Customer for Parts and/or Labor during the specified Coverage Period only, and excluding the applicable shipping charges noted below for which the Customer is responsible. The foregoing states the Customer’s exclusive remedy and Victor’s sole liability for breach of the limited warranty contained herein.
This Warranty specifically excludes any product that has been subject to or has defects resulting from: (a) any neglect or misuse by a Customer; (b) an accident, improper application, violation of operating instructions for the Product, or any other Customer-induced damage; (c) the alteration or removal of any Product serial number; (d) any modification or repair to Product (or any component thereof) by any party other than Victor or a party authorized in writing by Victor; (e) any damage to Product due to power surges, incorrect electrical voltage, misconnection to any device, or malfunction of any device used with the Product (or, as applicable, any component thereof); (f) cosmetic damage to the Product caused by normal wear and tear; (g) shipping damage that occurs while the Product is in transit; (h) damage caused by heat sources, sunlight, electromagnetic conditions, or other climatic conditions; or (i) any acts of God. Refurbished products are not covered by this Warranty.
Product is sold to Customer for personal, non-commercial use only. Product is not warranted for commercial or rental use. In addition, Product is not warranted against failure, and should not be used by Customer for any application where there is a risk that any data stored on Product will be breached or otherwise compromised, or the data stored on Product is relied upon for medical or lifesaving applications. Victor disclaims any Warranty for any of the foregoing uses to the fullest extent permitted by law. Customer assumes any and all risks associated with such uses of Product and agrees to indemnify Victor for any damages claimed for such uses.
EXCEPT FOR THE EXPRESS WARRANTIES STATED ABOVE AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, All PRODUCTS ARE PROVIDED "AS IS", AND VICTOR DISCLAIMS All OTHER WARRANTIES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF (I) MERCHANTABILITY; (II) FITNESS FOR A PARTICULAR PURPOSE, OR (Ill) NON-INFRINGEMENT OF THIRD-PARTY RIGHTS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL VICTOR BE LIABLE TO CUSTOMER OR ANY THIRD-PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS OR REVENUES, LOSS OR INACCURACY OF ANY DATA, OR COST OF SUBSTITUTE GOODS, REGARDLESS OF THE THEORY OF LIABILITY (INCLUDING NEGLIGENCE) AND EVEN IF VICTOR HAS BEEN ADVISED OF THE POSSBILITY OF SUCH DAMAGES, VICTOR’S AGGREGATE LIABILITY TO CUSTOMER FOR ACTUAL DIRECT DAMAGES FOR ANY CAUSE WHATSOEVER SHALL BE LIMITED TO THE CUMULATIVE PRODUCT FEES PAID BY THAT CUSTOMER FOR THE PRODUCT(S) CAUSING THE DAMAGES, IF ANY.
This Warranty gives Customer specific rights, and Customer may also have other rights that vary from jurisdiction to jurisdiction.
Warranty Processing Instructions:
In order for the return to be processed, you must send the Product PREPAID to the address below in the original packaging or reasonable substitute to prevent damage and include: (1) a dated sales receipt (which must have a purchase date that falls in the Warranty Period specified in the table below) that indicates the place of purchase, model number of Product, and amount paid, (2) a detailed description of Customer’s problem with Product, (3) Customer’s full name, phone number, and return address, (3) all of the accessories that came with the Product package must be sent along with the main Product, and (4) a cashier’s check or money order payable to Naxa Electronics, Inc., in the amount specified for the item in the table below for return shipping and handling. No returned Product will be shipped back to a PO BOX. If a returned Product is found to have no problem and/or does not include ALL of the requirements indicated above, it may be returned back to the customer and will not be processed. Please allow 4 to 6 weeks for the processing of your claim (6 to 8 weeks from November to February). A Product that does not have a problem and/or does not include ALL the required items listed above, will not be processed, and it may be returned to the Customer.
To determine your Product's warranty coverage period and required return shipping cost, identify its model number. Product model numbers start with a two- or three-letter code and can be found on the original packaging and on the Product itself. Match this code to the Model Number Prefix shown in the table below. If you cannot find your Model Number Prefix or are unsure of which category the Product belongs to, please contact Victor’s Customer Support for assistance. All prices and details below are for US destinations in the lower 48 states. For destinations in Hawaii, Alaska, Puerto Rico, and all other destinations outside the United States, please contact Victor’s Customer Support for assistance.
Warranty Coverage Periods and Required Shipping Costs:
|
Model No. Prefix |
Product Category |
Labor |
Parts |
Shipping* |
|
VSRP |
VICTOR SUITCASE RECORD PLAYER |
90 Days |
1 Year |
$15 USD |
|
VWRP |
VICTOR WOOD RECORD PLAYER |
90 Days |
1 Year |
$30 USD |
|
VHRP |
VICTOR HYBRID RECORD PLAYER |
90 Days |
1 Year |
$25 USD |
|
VDTS |
VICTOR DESKTOP STEREO |
90 Days |
1 Year |
$25 USD |
|
VDTJ |
VICTOR DESKTOP JUKEBOX |
90 Days |
1 Year |
$25 USD |
* US destinations in the lower 48 states only. For Hawaii, Alaska, Puerto Rico, and all non-US destinations, please contact Victor Customer Service. Victor will not ship Product to P.O. Boxes.
Please make sure to follow all directions prior to shipping your item. If you are not sure which category your Product belongs to or what the shipping cost is, please contact Victor Customer Support for assistance.
Naxa Electronics, Inc.
RMA Processing/ Customer Support: 2320 E. 49th St., Vernon, CA 90058
Email: support@victoraudio.com
Phone: (866) 411-6292
Web: www.victoraudio.com
Hours of Operation: Monday - Friday 10:00 AM to 5:00 PM PST
Policies, procedures, shipping costs, and restrictions are subject to change without prior notice. Product categories and model number presentation are subject to change without prior notice. Victor is not responsible for typos or misprints.
This product has been manufactured and sold under the responsibility of NAXA ELECTRONICS INC.
VICTOR and the DOG & GRAMOPHONE logo are trademarks used under license by NAXA ELECTRONICS INC.
Further information at www.victoraudio.com.
All other products, services, companies, trademarks, trade or product names and logos referenced herein are the property of their respective owners.
